49400 Dunhill Drive, Macomb, MI 48044 | (586) 770-1459 | jahenderson2@yahoo.com

 

EDUCATION

2004- 2009[Major- General Studies], Macomb Community College

2010- Present[Major-Environmental Science], Oakland University

 

EXPERIENCE

Nov. 2013- PresentSales Associate, Officemax

18493 Hall road, Macomb, MI, 48044 | (586) 412-1001

·   Executed basic sale operations including; customer service, stocking sales floor, meeting sales quotas, and active theft prevention.

 

May. 2013- Sep. 2013Park Manager (seasonal), City of Warren: Parks & Recreation

5460 Arden Road, Warren, MI 48092 | (586) 268-8400

·   Enforced  park regulations using non-aggressive conflict resolution techniques

·   Preformed grounds maintenance with other Warren employees and created plans to optimize use of time and resources.

·   Supported other park managers in incident response issues, medical emergencies, and park maintenance planning.

·   Managed park rental appointments.

 

Sep. 2004- Apr. 2013Sales Associate, Boy Scouts of America

1155 E Long Lake Road, Troy, MI | (248) 253- 9596

·   Created opening/ closing reports including; Balance reports, cash flow statements, and Income statements.

·   Worked with sales P.O.S. station, including troubleshooting software errors, cash management, and workstation setup.

·   Executed basic sale operations including; customer service, placing purchase orders, stocking sales floor, and store maintenance.

 

 

COMPUTERS

·   Learned HTML Programming thru Pankow vocational technical center, writing scripts both manually and with Adobe Fireworks

·   Self-guided learning of  Visual Basic Programming using books by John Smiley

·   Strong Knowledge of VBA for Excel based classes taken at Oakland University

·   Strong statistical analyses skills using R and Excel for multiple class and internship based projects

·   Strong skills in Microsoft Office, Excel, and Power Point

·   Worked with ArcGIS which used Structured Query Language (SQL) and Map Algebra to analyze geo-tagged data sets

 

SALES

·   +7 Years in sales

·   Strong experience in customer service and conflict resolution

·   Trained in POS software (Point of Sale)

·   Trained in JDA software

·   Purchase Order placement experience

·   +4 years preforming daily sales, quota management, trends reports

LANGUAGES

American Sign Language

 

LABORATORY WORK

·   Worked in Micro-Biology laboratory using gel electrophoresis and PCRs to analyze DNA Characteristics

·   Worked in Chemical laboratory preforming titrations, dilutions, and spectroscopy to analyze chemical makeup, properties, and ratios. Lab reports and data entry were a must.

·   2+ years Botany

 

AWARDS

·   Eagle Scout Award, Boy Scouts of America

·   President’s Service Award, L’Anse Creuse school district